Job title: Photocopier Service Engineer
Salary & Benefits
* Up to £37,000 per year
* Location: Central London
* Company vehicle supplied
* Pension scheme
* 25 days annual leave plus bank holidays
* Ongoing manufacturer training and career development opportunities
* Opportunity to work within a friendly and supportive team environment
Photocopier Service Engineer
We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers.
This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.
Candidate Requirements
* Located within an area that allows effective coverage of customer network
* Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
* Good IT and networking knowledge, including experience with:
o Installing and setting up print drivers on PCs and server environments
o Configuring scan-to-email and scan-to-folder features
o Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
* A positive approach and excellent communication and customer service skills
* Strong planning and organisational abilities with the confidence to manage workload independently
* Ability to work effectively within a team while maintaining a professional approach with customers
* Full UK driving licence with no more than 3 penalty points
* Prepared to complete and maintain an Enhanced DBS check
Main Duties and Responsibilities
* Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
* Install, set up, and commission new devices at customer premises
* Keep regular communication with the office regarding availability and provide end-of-day updates
* Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
* Present a professional image and provide a high standard of customer care at all times
* Record and monitor parts usage accurately to support manufacturer warranty procedures
* Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
* Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
* Attend training sessions delivered by manufacturers and suppliers as required
* Support the business with any additional tasks relevant to the role when needed
* Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years