Job Title: Resident / Tenant Liaison Officer Location: Wallasey CH45 - Opportunity to work in other areas after this contract Salary: £16.25 per hour Job Type: Full-Time | Fixed-Term (3+ Months, possibility to extend if happy to work in other areas) Working hours: 8am - 5pm Sector: Social Housing / Construction / Property Services About the Role: We are currently seeking a dedicated and personable Tenant Liaison Officer to join our client's team, working on key social housing refurbishment and maintenance projects. This is a rewarding opportunity for someone who is passionate about making a difference in local communities, helping ensure a smooth and positive experience for residents throughout improvement works. Key Responsibilities: Act as the main point of contact between tenants, contractors, and the project team. Provide clear communication to residents about planned works, schedules, and any disruptions. Organise and attend tenant meetings, including pre-start and follow-up visits. Handle queries, complaints, and concerns professionally and empathetically. Ensure residents' needs are considered and supported during works, including vulnerable tenants. Maintain accurate records of interactions and update project teams accordingly. Work closely with site managers and other stakeholders to ensure minimal disruption to tenants. Promote resident satisfaction and support community engagement throughout the pr...