Salary: £35,000 - 37,500 per year Requirements: Strong leadership qualities with the ability to coach, motivate, and guide others Excellent communication skills and a collaborative approach Proven experience in a technical environment, ideally within 3rd Line support Strong organisational capability and the ability to manage priorities effectively A proactive mindset with a passion for improving service quality and team performance Responsibilities: Provide day-to-day leadership, coordination, and accountability across a high-performing engineering team Allocate work, set priorities, and ensure effective rota coverage Provide coaching, feedback, and regular 1:1 support Coordinate daily activity to ensure SLAs and KPIs are consistently achieved Act as the senior escalation point for complex technical issues Maintain structured ownership of key service areas and responsibilities Work closely with Service Desk leadership, project teams, and security teams Participate in handovers, operational reviews, and service discussions Identify opportunities to streamline workflows and improve efficiency Promote consistency, accountability, and high-quality service delivery Support documentation, process development, and knowledge sharing Technologies: Support Security More: We are an established and growing IT Services provider located in Cardiff, seeking a 3rd Line IT Team Leader to join our team on a permanent basis. This position blends hands-on technical expertise with people management, operational oversight, and continuous improvement. We offer a salary of £35,000 - £37,500 per annum, along with full company benefits including 23 days holiday plus bank holidays, free on-site parking, private BUPA healthcare, group income protection, and life assurance. Were proud of our supportive, innovative, and values-driven environment, and if youre ready to make an impact, we encourage you to apply. last updated 10 week of 2026