Admissions & Retail Assistant Part-Time
Description
Your Introduction to Farmer
Palmer’s Team and History
In 1998 Farmer Palmer’s was
born. From the beginning, we have been driven by a passion for creating a
family-friendly environment where children can learn, play, and get close to
the countryside animals.
Reports to: Lindsey Jessopp (Admissions &
Retail Manager)
Accountable to: Directors of Farmer Palmers Farm Park –
Phillip Palmer and Sandra Palmer-Snellin
Location: Farmer Palmers Farm Park, Wareham Road,
Poole, BH16 6EU
Duties and responsibilities:
Admission/General
Hours: between 9am & 5pm,
one day every weekend with additional hours during school holidays/staff cover.
Applicants must be 16 years or
over
* Ensure the main reception/retail
area is ready for business and the day ahead.
* Deal with and respond to
internal and external emails.
* Customer Service – Meet and
greet customers on arrival and by telephone and email.
* Phones – answer and transfer
calls (take and relay messages to team members).
* Till – Cash & card handling
Inc. cashing up at the end of the day.
* Post – Collect, open, and
distribute to team.
* Send daily admission figures to
supervisors.
* Produce documents
(invoices/signs).
* Liase with Customer and team
members for parties / group bookings / events.
* Politely operate radios to
communicate with members of staff.
* Manage a safe working
environment to meet company and legislative health and safety
requirements.
* Inputting data into
spreadsheets
* Carry out any other reasonable
duties in line with the job role to meet the needs of the business.
* Deal with ticket purchasing
(date changes, cancellations etc.) Birthday Parties:
* Process new online
bookings & liaise with customer ensuring we
have all the info required for the day (children’s names, meal choices, answer
customer queries)
* Welcome parties upon their
arrival (taking balance, ensure they understand party packs, running through
eating time/party room & allocated tractor ride time).
Passes:
* Process online orders
* Deal with pass administration
and enter onto system (CAPS).
* Upsell to visitors
* Pass sales and upkeep of
computerised records.
* Deal with any customer questions
/ queries relating to passes.
Groups:
* Provisionally book in groups
& children's parties
* Deal with form on return with
the deposit
* Liaise with the leader about the
booking (any questions they may have)
* Finalise the group on the day
and take payment/raise an invoice
Stock:
* Ensure the shop is clean, tidy
and restocked daily
* Accurately price stock
Support team with annual stock
take
Additional
tasks/responsibilities:
* Cleaning & tidying the shop
and surrounding areas.
* Help to find lost parents or
children.
* Process and complete all
administration (shop related)
* Returns for faulty
products
Personal Responsibilities
* To work within company policies
and procedures at all times.
* Deliver exceptional customer
service to all customers and work colleagues remembering that a smile and happy
disposition will make our visitors feel welcome.
* To undertake training for health & safety, GDPR, fire safety & manual handling.
* Compliance with any reasonable
requests by Supervisors and the Directors.
Benefits
* Additional hours available throughout the year
* 25% staff discount on food, drink, and retail purchases on site
* Free entry for immediate family members
* Free on-site parking
* Free lunch provided when working
* Employee Assistance Programme (EAP)
* Closed over the Christmas period
* Friendly and supportive working environment
* Opportunity to be involved in exciting seasonal events and
attraction development