Overview
CSP works in partnership with Jockey Club Racing at racecourses in SW London and Surrey providing services such as cleaning, security, stewarding, portering, cash & audit, traffic management and other services. We require an Operational Services Manager to manage all aspects of CSP’s service at Epsom Downs Racecourse, including the planning and delivery of these to the client.
The ideal candidate will take pride in delivering an excellent service and will work closely with the venue operations team to ensure all requirements are delivered on time and to budget.
This is a permanent role and is based at Epsom Downs Racecourse.
A full job description is available on request.
Responsibilities
* Operational planning, on-site delivery and post-event conclusion.
* Support budget management and financial reporting.
* Provide excellent customer service for visitors, clients, external agencies and internal customers, ensuring staff and other resources are in place for a high standard of service delivery.
* Ensure that the Venue Operations Manuals, where applicable, are up to date and accurately reflect the duties and responsibilities of CSP.
* Provide line management to all reports with a focus on proactive mentoring, coaching, development and team succession planning. Ensure that CSP’s and JCR’s objectives are effectively communicated.
What CSP can offer you
* A 37.5 hour working week – working 5 days out of 7, as required operationally.
* Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays.
* Pension scheme with excellent employer contribution.
* Private Medical Insurance (after a qualifying period).
* Life insurance at 4x salary.
* Access to salary sacrifice schemes.
* A range of valuable medical and practical support services through an external Employee Assistance provider.
What we need from you
* You will have knowledge and experience of the events or comparable industries and strong commercial awareness.
* Proven experience in the facilities management industry across several services.
* Able to communicate clearly across field-based teams, departments and stakeholders
* Excellent IT skills – strong in Microsoft Office (Word, Outlook, Excel, PowerPoint).
* Valid SIA Licence.
* IOSH/NEBOSH qualified; Traffic qualifications such as CSAS/12D are desirable.
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