Property Manager
We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Glasgow. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
What's in it for you as a Property Manager?
* Get full training and development
* A good understanding of estate agency business
* Fast paced, fun environment
* Regular team meetings
* Full company briefings
* A career pathway
Key responsibilities of a Property Manager
* Act as a central point of contact managing the effective resolution of queries from clients and staff
* Coordinating urgent and routine repairs and maintenance
* Liaising with trades people/contractors and keeping customers up to date
* Organising safety inspections and managing remedial works
* Liaising with landlords following regular property visits
* Assisting customers with general tenancy queries
* Carrying out weekly partnership calls with colleagues and welcome calls with new customers
* Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
* Providing a first-class service to maximise customer retention
* Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Property Manager
* Strong customer service skills and confident communicator
* Good team player
* Ability to stay calm under pressure
* Excellent negotiation and influencing skills
* Excellent planning and organisational skills
* Good analytical ability
Benefits
* Aviva Digicare + workplace / Car leasing and cycle to work scheme
* Colleague discount scheme / Perks at work / Gym discounts
* Life assurance / Workplace pension scheme