Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving. THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE. The role will include: Call-taking and immediate fixes (triage) Pre-booked support tickets Working with forward-thinking engineers and the latest technologies On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.) Diverse customer-base and solution portfolio Integration with a fast-paced, international team of people Excellent, developed roadmap opportunities for clear progression Role Specifics: Probation Period: 3 months Working Hours: 08:45 – 17:30 Project work: Opportunities available Transport: Must have a full UK driving license – pool cars available Salary: Dependent on experience but based on a clear roadmap Working Knowledge Required: PC, Mac Windows Server (2016, 2019, 2022) Administration Virtualisation Technologies (VMWare Hyper-V) Office 365 Administration (Exchange Online, Teams SharePoint) Printer Management Administration General Application Support (Office, Sage etc.) Networking Concepts (DHCP, DNS, IP, NAT etc.) Backup Management Administration Remote Support Tools Active Directory Azure AD Administration Basic VoIP Understanding For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.