Scheduling Coordinator required for my well esyablisehd client, based on the outskirts of Loughborough Own tramsport is essential, due to the location Office based role Job role: Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of task’s that you are competent to do so or will receive additional training to gain competency. Duties: * Complete scheduling activities to meet business needs. * Provide updates to PAT Manager. * Assess and resolve customer issues where possible or pass them on to be actioned. * Provide scheduling of the job cycle process within the department up to the point of invoice. * Ensuring working away notices and accommodation bookings are actioned in a timely manner. * Ensure all allocated engineers’ schedules are up to date and sent as required. * Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department. * Check and action work reminders for repeat services. * Attending client meetings where required to do so (Remotely or in person). * Populate engineers’ calendars and send works as required. * Where required populate and send PPM customer spreadsheets. * Processing of Client purchase orders for works. * Facilitate as required the supply of competency evidence to customers. * Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site. * Send booking notifications to customers as required. * Send booking notifications internally where parts or additional equipment is needed to facilitate work * Dealing with client queries, arising from on-site activities, where needed. * Take relevant customer phone calls. * Action client requests for documentation, clarification and escalation as required. * Efficiently communicate with customers via Telephone and Email. * Respond to customers in-line with desired internal KPI’s. (Generally same day acknowledgement – 24hr max and 72hr update or resolution.) Experience * Maintain a professional & positive attitude whilst at work, always. * Display a hard working & competent, forward–thinker who is reliable and able to work well both on their own and as part of a team. * Display flexibility and willingness to develop and learn new skills