Central Employment are working with a leading and specialist Tech/SaaS provider based in Tyne & Wear, as they look to appoint a SaaS Customer Support Team Leader.
SaaS Customer Support Team Leader profile:
Lead a dedicated team of Implementation Execs, supporting them day-to-day while also delivering regular training and support to a range of UK customers.
You’ll help shape and refine operational processes, design and deliver bespoke training and support sessions to customers and internal colleagues.
Responsibilities:
Coach and support team members—both informally and through structured sessions.
Manage and allocate workloads.
Create and present performance reports.
Collaborate with Renewals Team to support customer retention.
Helping onboard new team members and deliver parts of our company-wide induction programme.
Experience:
~ Excellent interpersonal skills and a strong team player.
~ Operated in a Tech or Software sector
~ Strong Microsoft Office skills, including Excel.
~ Assertive, consistently leading by example.
~ Flexible to the needs of the business.
~ Highly organised and process driven.
~3+ years of recent experience in support and/or training role.
~3+ years of recent team leadership experience