Are you passionate about customer service? Do you thrive in a fast-paced environment? Are you ready to make a real difference in the community? We are currently looking for a Customer Accounts Representative to join our busy team in Shipley, West Yorkshire!
As a Customer Accounts Representative, you will provide exceptional billing and metering administration while delivering a front-facing customer service experience. Your focus will be on accurate and timely management of credit billing cycles, ensuring the production of bills meets KPIs and contractual obligations. You will manage customer and meter data, handle direct inquiries across multiple platforms, and strive to enhance customer satisfaction by promoting self-help features. This dynamic role requires an ambassadorial spirit; collaborating with colleagues across the business to ensure seamless resolutions to customer enquiries and support team members as they integrate into their roles.
Hours of Work: Full-time, 37.5 hours a week.
Customer Accounts Representative Requirements:
Proficient in Microsoft Office Suite.
Excellent verbal and written communication skills with proven problem-solving abilities.
Ability to navigate social media platforms effectively.
Strong conflict resolution and prioritisation skills in a multi-tasking environment.
Empathetic listener, capable of responding appropriately under pressure.
Meet the Organisation: Who We Are and What We Do
Switch2 Energy is the UK's most experienced and capable provider of end-to-end solutions for heat networks. We are committed to helping our customers and communities live sustainably, providing smart, efficient energy solutions. By contributing to the government's net zero carbon targets, we are ensuring a sustainable future for generations to come.
If you think you are suitable for this Customer Accounts Representative role, please apply now and become a key player in the exciting journey towards a socially responsible energy future!
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