Job Advert Airport Customer Service Assistant (30 Hours Part Time, Fixed Term) – Exeter Airport Become a key part of the Airport Customer Service Team at Exeter Airport Are you energetic, approachable, and passionate about providing outstanding service in a busy airport environment? Exeter Airport is seeking enthusiastic, dependable individuals to join our vibrant customer service team. This is a fixed-term role, running from April to September, with a guaranteed 40 hours per week. Applicants must be aged 18 or over due to licensing laws and must have reliable access to transport for early shifts starting from 2:30am. About the Role * Greet and assist airport passengers, providing a welcoming and positive atmosphere for travellers and visitors * Respond to customer queries, offer information about flight times, airport facilities, and local amenities, and direct passengers as needed * Demonstrate strong knowledge of airport services, making recommendations and highlighting local attractions * Maintain cleanliness and presentation of public areas, restocking information points and ensuring all signage is clear and up to date * Follow strict health, safety, and security procedures (full training provided) * Work collaboratively with colleagues as part of a supportive team, assisting other airport units as needed Shift Information & Requirements * Fixed term contract from April to September, 40 hours per week * Shifts begin as early as 2:30am; flexibility for late or overnight work to match airport demand * Access to reliable transport is essential for early starts and late finishes Who We’re Looking For * Energetic, positive individuals who enjoy engaging with people * Experience in airports, hospitality, or customer service is valued, though a willingness to learn is most important * Ability to remain calm and friendly under pressure * Excellent communication skills and genuine enjoyment of customer interaction * Dependable team members who value punctuality and reliability Why Work With Us? * Competitive rates of pay and shift premiums for unsocial hours * Flexible work patterns to suit your lifestyle * Staff discounts and exclusive benefits * Training and development opportunities within the airport hospitality team * Recognition for outstanding service * Inclusive and welcoming workplace, committed to equality and diversity Our Mission & Values * Mission: Help people feel better & get more out of life * Values: Care | Collaborate | Excel | Trust Team Benefits * Full induction and training * Free airport parking * Gym and swim membership * Employee benefit schemes and support programmes * Flexible working options and pension scheme * Staff perks and recognition awards * Free activities for staff and their families at Ocean, Exmouth Join Our Inclusive Community At LED Group, we value diversity and inclusion. We invite applications from all backgrounds and abilities. Above all, we are looking for people who bring enthusiasm and a commitment to delivering positive experiences. Additional Information * This position is exempt from the Rehabilitation of Offenders Act (ROA) (as amended) * Appointment subject to satisfactory disclosure check (all criminal records will be checked) Closing date: 05/04/2026