Job Description Who We Are At SmartPA, we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you! Key Responsibilities and Skills What You’ll Do The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. In the role of Automation Specialist, you’ll design and implement smart workflow solutions that improve efficiency and performance. You’ll work closely with stakeholders to understand needs, solve real operational challenges, and deliver impactful, scalable automation. This particular role is assigned to one of our ‘dedicated’ clients, meaning you will be representing our brand, whilst working very closely with a global tech giant. A technical role for a problem-solver who excels at creating efficiencies using scripting, APIs, and generative AI/large language models. What Your Day Will Look Like Design, develop, and deploy automation scripts primarily using Google Apps Script to connect various Google Workspace services (Sheets, Forms, Gmail, Calendar) and third-party APIs. Build and refine prompts for large language models (LLMs/Generative AI) to solve specific business problems, such as content summarisation, data categorisation, or generating draft reports. Integrate and maintain automation solutions, ensuring they are robust, secure, and scalable. Identify repetitive, manual business processes and propose automation solutions that deliver clear time savings and improve data quality. Document code, logic, and user-facing instructions for all developed automation tools. Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines. Skills About You You are a natural innovator with a passion for removing friction from workflows. You are highly proficient in scripting and logic, with a burgeoning interest and practical experience in the field of prompt engineering. You thrive on translating complex user needs into elegant, working code. Experience What You'll Need Your experience is key but your attitude is what sets you apart. Essential: Proven expertise in Automations (preferably Google Apps Script) with a portfolio or examples of functional automation projects. Strong understanding of prompt engineering principles and best practices for interacting with LLMs. Strong problem-solving skills with a focus on delivering high-reliability, scalable tools. Solid logical and algorithmic thinking to design efficient and robust automations. Experience in requirements gathering and translating business needs into technical solutions. Desirable: Experience with version control and collaborative coding practices. Understanding of data security and privacy best practices in automation. Work Remotely Yes Salary £30,000 - £40,000 (depending on experience) Schedule Monday - Friday Your working hours will be 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day. Job Type Full-time, Permanent (37.5 hours per week) What's in it for you? At SmartPA we believe in rewarding talent and supporting your growth. Competitive Salaries Yearly Bonuses based on company, department, and individual performance. Department based incentives. Remote Work 33 Days Holiday: Because rest fuels greatness. Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry. About us At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace. We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services. Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals