Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Salary: £32,070 – £34,359 (pro rata for part‑time)
Working Hours: 18.5 Hours per Week
Responsible To: FinOps Payments Team Manager – workload and supervision
CSC A&C Team Leader: Operational/case management + sickness/absence management
About the Role
This is a dynamic and influential role at the heart of adult social care and finance, where your work genuinely makes a difference every day. Acting as a trusted link between Adults & Communities, Finance Operations, providers and partner teams, you’ll help ensure payments, data and decisions are accurate, ethical and centred on the people who rely on our services.
You’ll use your insight and problem‑solving skills to untangle complex payment and charging queries, review and correct support plans, and respond confidently to provider and portal enquiries. Going beyond resolving issues, you’ll empower others – coaching colleagues and providers, promoting self‑support, and helping teams find sustainable solutions that get things right first time.
This role is also about shaping better ways of working. You’ll identify patterns behind payment errors, contribute to process improvements, and support responses to concerns or complaints. With safeguarding, compliance and data protection at the heart of everything you do, you’ll help deliver a high‑quality, accountable statutory service that balances financial integrity with compassionate, person‑centred care.
If you enjoy problem solving, collaboration, variety and making a meaningful impact across services, this role offers both challenge and purpose.
An enhanced DBS check is required for this post.
About You
* Relevant health/social care qualifications to NVQ Level 3 or equivalent level of experience (as detailed below) Level 2 or equivalent in Maths and English.
* Relevant experience (paid employment, training or voluntary sector) working with adults in a social care setting.
* Experience of dealing with complex queries and correspondence.
* Substantial, demonstrable and relevant experience of working with a computerised Social Care system.
* Knowledge of Adult Social Care policy and practice. Knowledge of the issues affecting providers including contractual arrangements.
* Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
* To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
Flexible Working
We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Contact
Lyndsey Smith, Team Leader Customer Service Centre
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