Key ResponsibilitiesIncident & Problem ManagementTriage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etcObservability and MonitoringAdvanced understanding of monitoring and observability tools such as Thousand Eyes and DowndetectorRequired Qualifications5–8+ years in Microsoft 365 support at enterprise scale.Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.Experience working within regulated environments and producing audit-ready artifacts.PreferredExposure to large scale Copilot deployments (free/M365) in the financial sector.Proficiency with PowerShell and Graph API for troubleshooting and reporting.Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.