Deputy Manager - Student Accommodation
Reference number: JR237715
Location: Kaplan Living Brighton
Working pattern: Full-Time
Contract Type: Permanent
Number of roles: 1
Salary: £28,000 Per annum
We are looking for a Deputy Manager to join our team.
As a passionate professional Deputy Manager, you will assist with the running of the residences, ensuring a first-class residential and customer experience. To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail, and experience in managing people. You'll be part of a team that will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///29t7fz6w
What you’ll bring to the role
1. Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
2. Have a passion for customer care and a sensitivity to students needs
3. Have experience in a customer facing environment
4. Have experience of working in an effective Health & Safety culture in line with legislation
5. Be able to work to agreed budgets
6. Have strong IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan’s internal management systems
7. Be willing to undertake training as required
8. Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.
9. Be conversant with the ANUK Accreditation Scheme
10. Offer flexibility in working hours including the provision of out of hours support in an emergency if required Essential skills/ experience
11. Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area
12. Be able to engage in team work
13. Experience of budget management
14. Ability to prioritise workload and meet deadline
15. Live within 10 miles of the centre of Brighton
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
16. 36 days annual leave*
17. Big discounts on Kaplan courses for you and your family
18. 24/7 confidential helpline providing counselling and other support services
19. Company pension contributions
20. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
21. Medicash Health Cash Plan
*