Restaurant Shift / Floor Manager
Location: MK4 4DD
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons, a brand rooted in Canada with over 5,000 restaurants worldwide serving more than 2 billion cups of coffee, is expanding in the UK with plans to open hundreds of new locations over the next decade.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team permanently. In this role, you will help us maintain an exceptional brand. In return, you will receive a competitive salary and opportunities for career growth.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant or customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours—including early mornings, afternoons, evenings, and weekends—are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Ensure staff scheduling meets customer demand.
* Support operational efficiency through regular store walks and customer feedback.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and support development.
* Create a positive team environment, ensuring dignity, respect, and non-discrimination.
* Manage performance issues in collaboration with HR when necessary.
Driving Sales
* Understand sales trends, popular products, and peak times.
* Ensure proper product merchandising and stock levels.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate continuous development through incentives.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks.
* Oversee equipment maintenance and calibration.
* Ensure proper inventory management.
* Handle opening and closing procedures.
* Maintain cleanliness, food hygiene, and overall operational standards.
* Adhere to health and safety protocols, reporting incidents promptly.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Food environment experience is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Commitment to health and safety procedures.
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