Overview
Manage telephone reception, handling incoming calls in a professional manner and making outgoing calls to clients. Book and schedule appointments, ensuring accurate records are kept. Use Microsoft Office applications including Excel, Word, Outlook, and SharePoint for daily tasks. Support with general office duties such as filing, scanning, photocopying, and data entry. Maintain and update company records and databases. Communicate effectively with colleagues, clients, and suppliers. Provide administrative support to different departments as required. Uphold company values in all aspects of your work. Confident and professional telephone manner. Good written and verbal communication skills. Organised with excellent attention to detail. Willingness to learn and develop new skills. Competent in IT, with some knowledge of Microsoft Office applications. Ability to work both independently and as part of a team.
Responsibilities
* Manage telephone reception, handling incoming calls in a professional manner and making outgoing calls to clients.
* Book and schedule appointments, ensuring accurate records are kept.
* Use Microsoft Office applications including Excel, Word, Outlook, and SharePoint for daily tasks.
* Support with general office duties such as filing, scanning, photocopying, and data entry.
* Maintain and update company records and databases.
* Communicate effectively with colleagues, clients, and suppliers.
* Provide administrative support to different departments as required.
* Uphold company values in all aspects of your work.
Qualifications
* Confident and professional telephone manner.
* Good written and verbal communication skills.
* Organised with excellent attention to detail.
* Willingness to learn and develop new skills.
* Competent in IT, with some knowledge of Microsoft Office applications.
* Ability to work both independently and as part of a team.
What You'll Gain
* A Level 3 Business Administrator Apprenticeship qualification.
* Real workplace experience in a supportive office environment.
* Development of IT, communication, and organisational skills.
* Training and mentoring to support your career development.
* A strong foundation for future roles in business administration.
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