We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management.
Working pattern is typically Wednesday to Saturday, with regular Bank Holiday working and occasional cover on other days. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
What it's like to work here
Standen is an arts and crafts family home set in a beautiful hillside garden. The strong arts and crafts offering includes varied exhibitions, a contemporary arts programme and collaborations with local artists. This is an exciting opportunity to join a progressive team in an ever-growing location. Standen is jam-packed with borders providing lots of ideas for visitors gardens at home. The plant shop sells plants grown in the nursery and seasonal kitchen garden produce is available to buy.
What you'll be doing
You’ll have ov...