We are seeking a part time Administrator to join the Phoenix Team - a small, friendly multi-disciplinary team consisting of admin and clinical support staff, nurses and doctors. We work together with families and professionals to provide health support to children and young people in specific circumstances. The team is responsible for the coordination and completion of the statutory health reviews for children who are looked after by Oxfordshire County Council. We also support children who are at risk of exploitation or who have a court order with the Youth Justice Service. This role is essential in supporting the smooth running of our services and offers a great opportunity to contribute to patient care in a supportive and friendly environment., + To respond appropriately to telephone and email enquiries from patients, relatives, staff, GP surgeries and other professionals, promptly and sensitively, ensuring messages are dealt with or accurately passed on.
+ To assist the team in the organisation of the patient referral and discharge process.
+ To assist in the organisation and maintenance of an effective medical/patient records system including patient registration and other data entry into the electronic health records system.
+ To manage the electronic management of the team's caseloads, waiting lists and appointments.
To be successful in this role you will need to be competent in the use of Word, Excel and other Microsoft packages, have a good telephone manner and great office management skills, demonstrate a team player mindset but also be able to work independently whilst showcasing initiative.
You'll be working autonomously, as well as collaborating alongside administrators in the team and from other health services to ensure seamless delivery of patient care.
The role will require you to accurately input data and maintain database information systems. This includes collating information from partner services and organisations. You'll provide efficient administrative support to the Phoenix team to support children, young people, families and carers., We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the "supporting statement" element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
+ All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
+ Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
+ We're advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
+ Employees are expected to undertake mandatory and statutory training related to their role.
+ We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
+ We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values - safe, caring and excellent.
+ We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
+ Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing
You will be highly organised, have great attention to detail, and be professional at all times. Excellent IT skills including MS Office are required and knowledge of NHS systems would be an advantage. You will process health assessments, respond to enquiries from teams based across the country, update records, work closely with children's social care, support the doctors & nurses with administrative tasks and on occasions attend clinics when young people come for their health assessment. Having interpersonal and communication skills to effectively support children living in varied circumstances in a sensitive and confidential manner is key., Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you're excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
+ Excellent opportunities for career progression
+ Individual and Trust wide learning and development
+ 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
+ NHS Discount
+ Pension scheme
+ Lease car scheme
+ Employee Assistance Programme
+ Mental Health First Aiders
+ Staff accommodation (waiting lists may apply)
+ Staff networking and support groups
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