We are looking for a Case Handler! Salary: £26,000.00 annually (rising to £29,000 after successful completion of probation) Location: Phoenix Way, Swansea Enterprise Park SA7 9HZ Hours of work: (37.5) hours per week, Monday to Thursday 9am-5.30pm and Friday 9am-4pm About this role: We have an exciting opportunity for a Case Handler to join our dedicated Aftercare Department. This role is central to enhancing our customer journey within the CES cycle. You’ll play a key part in leading the service department’s approach to customer care—managing interactions with professionalism, empathy, and efficiency. We’re looking for someone who demonstrates confidence, patience, tact, and diplomacy, especially when handling complex or sensitive conversations. If you take pride in turning challenging situations into positive outcomes, we’d love to hear from you. About Us At Consumer Energy Solutions (CES), we’re proud to be the UK’s leading Energy Efficiency company, winning awards year after year. Our success is built on a simple philosophy: we invest in our people. We listen to our workforce, provide training and development, and retain exceptional talent—allowing us to remain a market leader in the renewable energy sector. With the industry thriving, there’s never been a better time to join our team. Responsibilities: Act as the main point of contact for customers, ensuring all concerns are handled professionally and empathetically. Manage complaints from start to finish, including gathering evidence, investigating issues, and providing clear and timely updates. Maintain accurate and detailed case records in line with internal procedures and compliance standards. Collaborate with internal teams to achieve fair, efficient, and consistent resolutions. Identify recurring issues and contribute to continuous improvement initiatives and root cause analysis. Uphold CES’s high standards of service and customer care at all times. Required Skill Set: Excellent verbal and written communication skills with the ability to explain complex issues clearly and respectfully. Strong organisational skills and the ability to manage multiple cases effectively. High attention to detail and accuracy when reviewing and recording information. Confidence and empathy when handling difficult or sensitive conversations. Strong problem-solving and analytical skills to support effective resolutions. Proficiency with CRM systems, Microsoft Office, and other digital platforms. A collaborative mindset with the ability to work cross-functionally. Resilience and professionalism under pressure. A proactive attitude focused on delivering exceptional customer outcomes. If you're passionate about making a positive impact on the environment and want to be part of a team dedicated to excellence, CES is the place for you. Join us in our mission to create a more sustainable future while unlocking your full potential and building a rewarding career. Consumer Energy Solutions is an equal opportunity employer dedicated to celebrating diversity and fostering an inclusive environment for all employees. If you're ready to join our winning team APPLY NOW! Follow us: Facebook - https://www.facebook.com/cescareersofficial/ LinkedIn - https://www.linkedin.com/company/consumer-energy-solutions-limited Careers page - https://careers.consumerenergysolutions.co.uk/