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Stock Condition Surveyor – Technical
An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .
As a Stock Condition Surveyor – Technical you will be undertaking stock condition and HHSRS surveys to a range of dwellings and blocks across Merseyside and Wirral. Provide an agile and flexible frontline service that is designed around the needs and expectations of our customers. Record and escalate the risks to customers safety and welfare as a priority.
Stock Condition Surveyor – Technical
An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .
As a Stock Condition Surveyor – Technical you will be undertaking stock condition and HHSRS surveys to a range of dwellings and blocks across Merseyside and Wirral. Provide an agile and flexible frontline service that is designed around the needs and expectations of our customers. Record and escalate the risks to customers safety and welfare as a priority.
Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive)
Salary: £38,760 Per Annum 35 Hours (PTO3)
Stock Condition Surveyor – Technical Main Duties
* Complete circa 500 stock condition surveys per year in a customer focused manner
* Complete circa 500 HHSRS surveys per year and escalate any risks as a priority and keep accurate records.
* Plan, organise and liaise with customers for all surveyor appointments and visits.
* Deliver survey projects by exception as they arise
* Provide frontline advice to customers around energy efficiency & DMC prevention.
* Identify, record and report routine repairs to customer’s homes.
* Respond to data queries and provide customers with support where homes are monitored by smart technology and environmental sensors.
* Liaise with customer service team to facilitate access to homes where necessary.
* Produce reports by exception when required on building condition, defects and remediation schedules.
* Produce KPI performance reports.
Stock Condition Surveyor – Technical Person Requirements
* Strong commitment to customer service excellence.
* Demonstrates drive and resilience
* Self-starting and self-motivated.
* Performance Focused
* Team focus
* Customer Focus
* Self Development
* Financial Acumen
* Risk Management
* Analytical Problem Solving
* Expertise
Skills & Competencies For The Role
* Experience of undertaking stock condition surveys.
* Hold a DEA assessor qualification
* Experience of diagnosing and recording HHSRS hazards.
* Experience of surveying across a wide range of property Architypes
* A passion for providing excellent frontline customer services and customer focused mindset
* Experience of working in an agile manner, collecting data and using systems in the field.
* Competent in the use of mobile technology, Microsoft 365 and asset management systems for data collection.
* Ability to work under pressure and to demanding deadlines, support a one-team approach and being flexible to support other areas of the team when necessary.
* Must hold a UK valid driving licence and have full use of a vehicle for work purposes.
* Occasional working outside usual office hours
Stock Condition Surveyor – Technical Benefits- why work for us?
* Healthcare Cash Plan scheme
* Salary sacrifice scheme for qualifying staff
* Pension scheme
* 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period off
* Birthday Annual Leave
* Volunteering Scheme
* Long Service Awards
* 35-hour week Monday-Friday
* Fully flexible working arrangements – hybrid working from the office and from home.
* Free parking on site at Prima’s two offices
Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme.
If you wish to apply in a different format, such as a video application, please visit our website to see how Work For Us — Prima Group or www.primagroup.org/work-for-us
If you want to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
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