Selfridges Birmingham Kilian Paris & Frederic Malle Counter Manager
Frédéric Malle Editions de Parfums concept focuses on the product itself, with fragrances created by renowned noses. This role is for a skilled Fragrance Specialist to provide authentic, inspirational in-store experiences that help customers find the perfect scent for gifting or personal expression.
Overview
In the pursuit of ultimate luxury, KILIAN Paris offers fragrances across five olfactive families. As Counter Manager, you will lead and coach a high-performing team to bring this in-store experience to life through business planning and leadership.
Compensation And Benefits
* Competitive industry salary
* Commission scheme
* Product discount
* Training & development
You Will Have
* Proven retail management/assistant retail management experience, preferably within Beauty or a fast-paced retail environment
* Experience setting sales and customer service targets, sales analysis and staff scheduling
* Proven track record of leading, coaching and developing a team to succeed
* Flexible availability across days/hours. Discuss availability with the hiring manager before/during the interview for work-life balance
* Proof of right to live and work in the country
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity to lead as the Counter Manager for a prestige beauty brand, with total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, in-store events, exceptional customer relationship management and leadership of a high-performing team. If you are an ambitious self-starter with a flair for business planning and coaching, this could be a long-term fulfilling career with a leader in prestige beauty. The role offers progression into broader leadership opportunities within the Beauty Industry.
With a culture that values diversity of thought, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications / Knowledge
* Effective verbal and written communication skills; excellent interpersonal skills
* Quality customer service skills; skilled at winning people over
* Results oriented, with high drive to meet objectives and standards
* Pursue goals beyond what is required or expected
* Ability to sense others' development needs and bolster their abilities
* Anticipates, recognizes, and meets customers' needs; handles difficult situations with diplomacy and tact
* Guides the performance of others while holding them accountable
* Cultivate and maintain extensive informal networks; models teamwork and respect
* High attention to detail and organizational skills; able to work autonomously
* Proactive and positive approach to work
* Discretion and confidentiality when dealing with people
* Retail sales experience; team leadership; experience with strategic planning and execution
* Ability to develop financial plans and manage resources; working knowledge of computerised systems (including email, Microsoft Excel)
* Proof of right to live and work in the country
Seniorities and Type
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: Personal Care Product Manufacturing
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Birmingham, England, United Kingdom
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