Customer Experience and Sales Advisor
About Our Client
Our client is one of the UK's leading online LED lighting retailers. Established in 2009, they supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, they are a trusted name in the industry.
They are a close-knit, fast-moving team based on Merseyside - and they are growing. This is a brilliant opportunity to join a business where your contribution genuinely matters.
The Role
As our client's Customer Experience and Sales Advisor, you'll be their voice - the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You'll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression.
No two days are the same. One minute you're helping a homeowner choose the right downlight, the next you're advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and they'll support your development every step of the way.
What You'll Be Doing:
1. Handling inbound customer calls and emails promptly and professionally - providing friendly, k...