Alternative Drainage Company is a trusted name in drainage services with over 25 years of experience. Based in Yorkshire, the company is known for its high-quality work and excellent customer service, providing 24/7 fast and reliable emergency drainage solutions for both commercial and residential clients. Services include drain unblocking, CCTV surveys, drain repairs, septic tank maintenance, and more. With a skilled engineering team and professional management, the company collaborates closely with industrial clients, local councils, and highway authorities.
Role Description
We are hiring an Office Administrator for a full-time on-site position based in Ossett. Responsibilities include:
* Managing daily office tasks and carrying out general administrative duties.
* Ensuring efficient communication channels such as answering the phone and directing calls as required and responding to email enquiries.
* Booking in both reactive and proactive works from both domestic and commercial customers.
* Assist with organising daily work schedules for engineers.
* Liaise with customers to resolve account and invoicing queries.
* Assisting in Social Media Marketing.
* Assisting in site drawings - training will be given.
* The Office Administrator will also address customer inquiries and assist with office operations to ensure smooth workflows.
Skills and behaviours
* Experience in using Sage Accounts and Payroll ESSENTIAL
* Positive, enthusiastic approach to work.
* Strong Communication and Customer Service skills to effectively interact with clients and team members.
* Proficiency in Administrative Assistance and Office Administration to ensure smooth day-to-day office operations.
* Basic Accounting knowledge for managing financial tasks and records.
* Proficiency in office software such as Microsoft Office Suite is preferred.
* Previous experience in office administration or a related field is a plus.
* A positive and proactive attitude with attention to detail is highly desirable.
* Company pension.
* Free parking.
* On-site parking.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Civil Engineering
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