Unior Associate - Operations
Location: West London
Salary: £27,000 per annum
Job Type: Permanent
Working Pattern: Full-time, fully office-based
We are seeking a detail-oriented and motivated Junior Associate to join our Operations team in West London. This is an excellent opportunity for someone looking to build a long-term career within banking operations and payments processing in a fast-paced and professional environment.
The successful candidate will support the day-to-day operational activities of the clearing team, ensuring all processes are completed accurately, within deadlines, and in line with internal controls and regulatory requirements.
Key Responsibilities
Process inward clearing cheques, BACS credit/debit files, and related returns within required cut-off times
Handle outward clearing and rejection entries, ensuring balances and totals reconcile correctly
Monitor and process standing order instructions in line with customer requests
Process Faster Payment requests, ensuring approvals and signature verification are completed in accordance with policy
Check and action stop payments and cancellations related to payment processing
Manage debit card reconciliations and investigate related queries
Support customer chargeback queries and liaise with relevant payment providers within required timelines
Ensure all customer queries are managed efficiently through CRM/RMS systems
Reconcile internal accounts and support daily operational controls
Liaise with branches and internal departments regarding operational and clearing-related queries
Assist team members to ensure all daily tasks are completed accurately and on time
Carry out additional departmental administrative and operational duties as required
Skills & Experience Required
Good working knowledge of Microsoft Office
Experience using Finacle and other banking applications is advantageous
Understanding of banking regulations, AML, and KYC procedures
Excellent attention to detail and accuracy
Strong verbal and written communication skills
Ability to work independently and manage workload effectively
Strong interpersonal skills with a collaborative approach to problem-solving
About You
You will be highly organised, reliable, and able to work effectively in a busy operational environment. You will take pride in delivering accurate work, meeting deadlines, and maintaining high professional standards at all times