Job overview
An opportunity has arisen for a Band 3 Healthcare Support Worker to join the Endoscopy team at Maidstone Hospital.
We are looking for a keen; reliable member of staff to join us in our busy, friendly Endoscopy department.
You will need to be able to communicate effectively and deliver a high standard of care in a time orientated process.
This will also require you to be flexible, hardworking and reliable.
Main duties of the job
The Senior Endoscopy Support Worker will participate, and support the members of the multi-disciplinary team, in delivering high quality patient care under the supervision of the Registered Practitioner. The main responsibility will be leading the daily decontamination team, ensuring the decontamination of the various endoscopes and other specialised endoscopic equipment (including maintenance and traceability) is performed as per Trust policy.
The role exists to provide a multi-skilled worker who undertakes a range of delegated duties under the indirect supervision of a Registered Practitioner.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
to hear what our staff say.
Joining us includes a comprehensive benefits package:
1. At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
2. Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
3. Blue Light card eligibility
4. And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
If appointed, you will undertake a comprehensive induction programme, including the corporate induction and dedicated training days for Healthcare Support Workers. This will equip you with the knowledge and skills required to carry out your role effectively.
The induction programme is full-time for one week, with an additional 1–2 days depending on your previous experience. Attendance at all sessions is mandatory, and training days will run from 9:00 am to 5:00 pm and may be at either Maidstone Hospital or Tunbridge Wells Hospital.
Following induction, you will complete a two-week supernumerary period within your clinical area, during which you will be supported by members of the education team. Ongoing support will also be provided to help you complete the Care Certificate (if not already achieved) and the required competencies relevant to your clinical area.
Person specification
Qualifications
Essential criteria
5. The Care Certificate.
6. NVQ/QCF Diploma level 3 in Healthcare or successful completion of a level 3 Healthcare Support Worker apprenticeship.
7. Functional skills English and maths level 2 or GCSE English and maths grades A*/9 – C/4.
Experience and Knowledge
Essential criteria
8. Significant experience as an Endoscopy Support Worker in a care setting or acute hospital setting.
9. Knowledge of the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers (2013).
10. Knowledge of the common conditions/illnesses/complex needs of patients within the appropriate clinical specialty.
11. Insight into role and responsibilities of post.
12. Able to describe the importance of delivering high quality care to patients.
Desirable criteria
13. Knowledge of current healthcare issues.
Skills
Essential criteria
14. Able to communicate accurately and effectively with patients and colleagues, verbally and in writing.
15. Good interpersonal skills.
16. Basic information and communications technology (ICT) skills.
17. Ability to prioritise workload with supervision.
18. Able to deliver patient care under the indirect supervision of the Registered Nurse
19. Able to support and reassure patients and their families/carers.