Job Reference: 17080- Operational Support Grade – HMP Long Lartin (Prison Support Role)
As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close‑knit team to carry out a range of support services – everything from patrol and gate duties to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running, with an average of 37 hours per week that will include night shifts, evenings, weekends and Bank/Public holidays (added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.
Responsibilities
* Gate/portal duties: ensure secure entry and exit of staff, visitors and vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys and radios.
* Control room: operate the establishment radio system and monitor CCTV, reporting all suspicious activities.
* Visits: book visits, identify and process visitors on arrival, and escort them if required.
* Censors/correspondence: monitor and log mail, report illicit or contraband items, and preserve evidence.
* Night duties: ensure cell doors are locked and that all prisoners are safely accounted for.
* Reception: assist with appropriate tasks, photograph prisoners, collate documentation for the property process, search and x‑ray incoming prisoner property and parcels, receive items for prisoners and check all seals are intact.
* Prisoner supervision: supervise prisoners as required, undertake clothing and property exchange, and assist officers with free‑flow movement.
* Food delivery: deliver and collect food trolleys, which may involve the use of an electric tug vehicle.
* Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from the local sorting office.
* Phone calls: monitor the Personal Identification Number (PIN) system, maintain a log of PIN phone requests, complete related paperwork and keep an audit trail of conversations; ensure legal numbers are registered for solicitors.
* Procedures and protocol: understand and conform to national and local policies, invoke emergency procedures and take required actions in relation to incidents.
Success Profile behaviours
* Communicating and Influencing
* Managing a Quality Service
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or, where specified in Wales, Welsh.
Job details
* Salary: £29,432 for a 37‑hour working week inclusive of a 20 % unsocial hours allowance.
* Hours: an average of 37 hours per week, including night shifts, evenings, weekends and Bank/Public holidays (added to holiday allowance).
* Shift pattern: rolling shift pattern; frequency of night shifts to be discussed at interview.
Benefits
* Annual leave: 25 days on appointment, rising to 30 days after 10 years’ service (pro‑rated).
* 9 days bank, public and privilege holidays.
* Paid Level 2 apprenticeship in customer service.
* Generous Civil Service pension scheme.
* Season ticket loans and retail discounts.
* Employee Assistance Programme.
* Cycle to Work scheme.
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