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Client:
Hays
Location:
dartford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers daily through troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and updating customers via phone & email about progress.
Essential job functions include:
* Becoming a technical expert on the SaaS platform
* Serving as a Technical Customer Support professional dealing with technical matters related to SaaS products and solutions
* Handling incoming customer requests from external and internal calls & emails, managing cases with end-to-end accountability
* Investigating, troubleshooting, analyzing, finding resolutions, validating, escalating, and communicating with stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction drivers.
Required skills include:
* Experience in a customer-facing role (mandatory)
* Experience with SaaS solutions (preferred but not mandatory)
* Experience with CRM & ERP systems like Salesforce and SAP (preferred but not mandatory)
* Strong communication and listening skills; FLUENT FRENCH IS ESSENTIAL
What you need to do now
If you're interested, click 'apply now' to submit your CV or call us. If this role isn't right but you're seeking new opportunities, contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency. By applying, you accept the T&Cs, Privacy Policy, and Disclaimers at hays.co.uk
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