Overview
KEY ACCOUNT SUPPORTER (UK)
Join Our client as a Key Account Supporter (UK)
Position: Key Account Supporter
Location: London City
Contract Type: Fixed Term Contract
Annual Salary: £40,000 (depending on experience)
Start Date: November 18, 2025
End Date: September 25, 2026
Working Pattern: Full Time, hybrid with 3 days in the office, 2 days WFH
Your Role
As a Key Account Supporter, you will be the backbone of our operations, ensuring that everything runs smoothly for our key account customers. You will be responsible for understanding stock flows, maintaining accurate records, and ensuring that documentation is in place for the efficient movement of goods.
Responsibilities
* Order & Delivery Execution
o Release stock in line with customer and internal business timelines
o Monitor inbounding stock and plan additional activations accordingly
o Manage outbound stock flow, promptly highlighting and resolving discrepancies or delays
o Communicate the plan to all stakeholders
o Track delivery progress and update stakeholders accordingly
o Liaise with warehouses and transport providers to confirm physical movements
* Account Coordination
o Support the end-to-end flow of accounts assigned to your remit.
o Ensure consistency of service and execution for designated key customer accounts.
o Proactively assist with operational alignment across the UK and DK logistics teams.
o Always seek ways to optimise & streamline processes to minimise time & errors
o Enjoy an active involvement with ongoing projects to improve your customers processes
* Documentation & Administration
o Generate and maintain despatch notes, delivery schedules, and key logistics records.
o Maintain shared logistics trackers and ensure documentation is filed appropriately (e.g. for customs, freight, invoicing).
o Process and manage courier claims as needed.
* Communication & Issue Resolution
o Respond promptly to internal and external logistics queries.
o Escalate delivery or order flow issues to the Logistics & Operations Manager where necessary.
o Coordinate with brands and cross-functional departments to clarify or update order-related information.
* Process Accuracy & Workflow Support
o Follow defined workflows to ensure data accuracy and audit readiness.
o Uphold a consistent and methodical approach to tasks to support overall operational reliability.
o Identify inefficiencies or issues and consistently look for improvement.
What About You
We are looking for a proactive problem solver who is passionate about logistics and customer service! If you have:
* A results-driven mindset and a knack for making an immediate impact
* Strong analytical skills and a systematic approach
* Excellent organisational abilities and attention to detail
* Flexibility and eagerness to learn in a fast-paced environment
* The capability to handle multiple priorities effectively
* Outstanding written and interpersonal communication skills
* Enjoy working on your own initiative and as well as part of a team
* Pro-active with a drive for improving efficiencies
Then we want to hear from you!
Perks of Joining Our Family
* Early finishes on Fridays
* Exciting social events
* Discounts on gym memberships and activities
* Rail cards/season ticket loans
* Free eye tests
* 28 days holiday (pro rata)
* 50% discount in-store and 30% discount online
If you're ready to make a difference and be part of a supportive, dynamic team, apply today for the Key Account Supporter role! Your next adventure awaits!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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