Join Our Team as a Service Controller!
Are you ready to take your career to the next level? At
Finning (UK) Ltd
, the world's largest Caterpillar dealership, we have an exciting opportunity for a
Service Controller
to lead a dynamic team of engineers. With over 90 years of delivering exceptional service, we cater to various industries, including mining, construction, and forestry. Join us in our mission to provide unrivaled service and make a real impact! Your Role
As a Service Controller, you will: Understand & Respond:
Assess customer requests, prioritize needs, and allocate resources efficiently. Plan & Manage:
Maximize engineer productivity and control job progress at every stage. Open & Close Work Orders:
Ensure billing accuracy and identify opportunities for safety and priority reworks. Mentor Engineers:
Provide guidance and support to ensure high levels of customer satisfaction. Ensure Compliance:
Adhere to service processes for extraordinary customer service delivery. What We’re Looking For
To thrive in this role, you should possess: Customer Service Skills:
Ability to develop strong relationships. Planning & Organizing Skills:
Attention to detail and effective time management. Interpersonal Skills:
Strong influencing and negotiation abilities. IT Proficiency:
Good knowledge of Microsoft Office and relevant systems. Desirable Knowledge
While not mandatory, the following will give you an edge: Advanced engineering aptitude Gas & Diesel Engine product knowledge Familiarity with mobile and fixed equipment components Understanding of warranty and commissioning processes Education & Experience
We require: A foundational understanding of engineering principles A minimum of 3 years in a technical or mechanical engineering role Previous experience in a similar industry environment is a plus Working Conditions
This is an office-based role with flexible working hours between
7 AM – 6 PM
on weekdays, and potential Saturday shifts as needed. You will be responsible for planning and dispatching approximately
100 work orders
monthly, with an average value of
£300k
. Why Finning?
At Finning, we believe our people are the heart and soul of our company. Here’s what you can expect: Competitive Salary:
Enjoy a rewarding compensation package. Generous Leave:
25 days annual leave plus bank holidays, with the option to purchase an additional 5 days. Annual Bonus:
Performance-based rewards. Comprehensive Benefits:
Including healthcare, life insurance, and a pension scheme. Family-Friendly Policies:
Enhanced maternity and paternity packages, and flexible working options. Employee Wellbeing:
Access to mental health support and wellbeing solutions. Join Us!
If you’re looking for a global organization that offers industry-leading training and a competitive package, we want to hear from you! At Finning, we prioritize diversity and inclusion, and we are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply and achieve their full potential. Ready to make a difference? Apply online today!