Job Title: Field Service Engineer Location: Horsham Base/ Some International Travel Required Contract Type: Permanent Salary: £38,000 - £40,000 + Benefits About the Role We are seeking a skilled and motivated Field Service Engineer to join our team. In this role, you will provide expert field support to our customers worldwide, ensuring the stable operation of our advanced hardware and software products such as fire control systems, naval electro-optical surveillance, and land/vehicle surveillance systems. You will be responsible for installing, configuring, maintaining, supporting, and optimizing these systems to ensure total customer satisfaction. Key Responsibilities Perform offsite repairs, installation, and configuration of products and systems at customer locations Deliver after-sales support, servicing, and maintenance to ensure system reliability Generate clear and detailed post-visit reports including situation analysis and recommendations Assess, strip-down, repair, and test customer returns requiring service Support sales team demos, trials, and prepare demo equipment for customer presentations Test and evaluate new equipment and sensors alongside Sales and Engineering teams Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning Lead factory acceptance testing (FAT) and participate in other customer activities as required Contribute to continuous ...