Senior Claims Manager – Motor
Salary circa £80,000 (depending on location, skills, experience, and qualifications)
Are you someone who thrives on leading high-performing teams and shaping the future of motor injury claims?
This role is perfect for an experienced claims professional ready to take the next step in their leadership journey. If you have a deep understanding of motor injury claims, a passion for improving systems, and a desire to make a real impact, we’d love to hear from you. You’ll be joining a team that values collaboration, innovation, and putting the customer first.
If it sounds like someone you know, we would love to hear from you!
A bit about the job:
You’ll manage a team of around 15 technical claims professionals handling high value and complex motor injury claims. Your role will be to drive performance, manage indemnity spend, and ensure excellent customer outcomes. You’ll work closely with colleagues across underwriting, actuarial, and legal to influence strategy and improve our personal and commercial motor end-to-end systems. This is a key leadership role within our Major & Complex Claims (MCC) team, where you’ll help shape the future of motor claims at Aviva.
Skills and experience we’re looking for:
* Strong leadership experience in managing technical claims teams.
* Deep knowledge of UK motor injury claims and the wider insurance market.
* Excellent communication, negotiation, and stakeholder management skills.
* A relevant professional qualification (e.g., ACII) or equivalent experience.
* A strategic thinker with a track record of driving innovation and system improvements.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have much to offer when it comes to being an Aviva colleague:
* Starting salary circa £80,000 (depending on location, skills, experience, and qualifications)
* Bonus opportunity – 12% of annual salary (based on performance and grade)
* Generous pension scheme – Aviva will contribute up to 14%, depending on your contributions
* 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan
* Supportive policies including parental and carer’s leave
* Flexible benefits, including sustainability options such as cycle to work
* 3 paid volunteering days to support community engagement
* Wellbeing support and tools to help you thrive
Take a look to learn more. Use this calculator to see what your total Aviva Reward could be by inputting your salary.
Aviva is for everyone:
We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every qualification, we encourage you to apply. We also consider flexible working arrangements, including part-time and job sharing.
We adapt locations, hours, and working patterns to suit our customers, business, and colleagues. Most of our people work around 50% in our offices, combining flexibility with collaboration.
To learn more about working at Aviva, please visit our website.
We interview every disabled applicant who meets the minimum criteria. If you have a disclosed disability, please email us after applying to guarantee an interview.
We prefer online applications. For alternative application methods, contact vivien.gergaly@aviva.com.
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