Job Description
* Act as a visible supervisory presence in the Spa Bar at all times
* Lead the shift, allocating roles and ensuring smooth service flow
* Represent the Spa Bar in relevant operational meetings
* Oversee opening and closing procedures, ensuring all documentation is completed accurately
* Maintain exceptional cleanliness and presentation across all bar and lounge areas
* Monitor stock levels and place orders when required
* Communicate professionally with colleagues and support strong teamwork
* Ensure a guest‑focused culture, leading by example in service standards
* Take and deliver orders accurately, maintaining luxury service expectations
* Handle guest issues or complaints appropriately and escalate when needed
* Drive sales through upselling and daily revenue awareness
* Stay informed about business levels and upcoming events across the resort
* Manage cash handling and financial transactions during the shift
* Conduct pre‑shift briefings to prepare the team for service
* Maintain full knowledge of menus, including wines, cocktails, and bar offerings
Qualifications
* Minimum 1 year of bar or hospitality experience, ideally within events, banqueting, or luxury environments
* Basic food and beverage knowledge, including drink preparation and service standards
* Level 2 Food Safety (or willingness to complete upon starting)
* Personal Licence desirable but not essential
* Strong communication and customer‑service skills suitable for a five‑star setting
* Experience handling cash and POS systems beneficial
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people