National Clinical Education and Quality Improvement Lead | Full time | Permanent | Homebased with travel | Band 8 B/C equivalent
Role Purpose
The primary purpose of this role as the National Clinical Education and Quality Improvement lead is to ensure that Spire Healthcare’s Quality Improvement and Clinical Education Strategy and plan is fully embedded and delivered against in all aspects of the organisation.
The post holder will line manage the members of the clinical education team and ensure that a comprehensive group wide clinical training needs analysis is used to inform delivery of group wide clinical education tailored to meet the needs of clinical colleagues, Nurses and Allied Health Professionals, both registered and unregistered.
The post holder will focus on embedding a culture of continuous quality improvement across Spire Healthcare and will be committed to supporting the organisation in delivering key quality improvements through robust quality improvement strategies and methodologies.
They will be a champion for maintaining high quality standards and an exemplar for those leading change across the organisation.
They will require significant political and organisational 'insight' in order to influence and shape emerging change proposals in our individual hospitals and across the organisation.
They will work in conjunction with the Central leadership teams to ensure that clinical education and quality improvement capacity and output is fully aligned with the organisation’s key objectives.
Key Responsibilities
Leadership
1. To lead on the initiation, design, implementation and sustainability of clinical education and quality improvement programmes across Spire Healthcare. These will be aligned to achieving significant, sustained change to the safety, quality, effectiveness and efficiency of Spire Healthcare.
2. To support Hospital colleagues in the development of clinical skills and knowledge and to design, implement and sustain quality improvement initiatives.
3. To ensure the impact of clinical education and training and QI change is fully evaluated and communicated and that lessons are learned for future programmes.
4. To establish close relationships with clinical leaders (Hospital based and centrally) who are central to many of the workstreams.
5. To ensure that a group wide training needs analysis is conducted annually and a comprehensive education timetable is designed and delivered including robust clinical competency frameworks reflecting the needs of clinical colleagues and demonstrating sustained improvement in care delivery for patients.
6. To ensure that for each quality improvement project, benefits (including financial, cultural, performance) are identified and clearly articulated and have a robust monitoring system in place to evidence and ensure sustainability of improvements and ensure that each project is aligned to the organisations values and Purpose.
7. To maintain a robust approach to the scoping and planning of all clinical education and quality improvement changes and programmes.
8. To ensure that the assurance evidence base is consistently and diligently maintained so that the level of confidence in the delivery of clinical education and quality improvement change can be readily transmitted from the programme teams through to the Board.
9. To identify barriers to education delivery or improvement within the organisation and communicatethese with clarity and tact directly to colleagues and management teams.
10. To be responsible for promoting a climate of positive change management and clinical engagement.
11. To provide line management to the Clinical Practice Facilitators (x2) and work closely with colleagues in Learning and Development Teams to ensure a cohesive approach to delivery of clinical training that meets regulatory (NMC HCPC CQC etc) requirements.
12. To provide mentoring, coaching and training to Quality Improvement practitioners to ensure a consistent approach to quality improvement across the organisation. To promote a common vision and ownership of Spire Healthcare’s culture, values, Purpose, behaviours and strategic objectives.
Planning
13. To ensure that a group wide training needs analysis is conducted annually and the suitability and effectiveness of all clinical training and education including on-going CPD delivered through a variety of media is effective and impactful and meets the needs of the organisation.
14. To ensure that individual project plans and risk, quality and issue logs are developed and maintained for each of the quality improvement project area, in a robust and proactive manner. Help resolve issues arising from these that cannot be resolved at local level.
15. To ensure that regular and appropriate update reports are provided to the relevant meetings and committee(s) within Spire Healthcare.
16. To ensure that there is robust, credible and effective planning process in place to design and deliver clinical education and the QI programme, with the appropriate colleagues to support.
17. To ensure that both the quality improvement projects and clinical education frameworks in place are supported by robust governance structures in alignment with Spire Standards for Hospital Governance.
Performance and progress
18. To manage the links and interdependencies between the various modes and mechanisms of clinical education delivery and quality improvement projects. Ensure risks and interdependencies are visible and highlighted so that they can be managed to a successful outcome.
19. To ensure that Clinical education and Quality Improvement projects have an appropriate and effective quality assurance system which demonstrates it is being led and managed to high standards and provides additional reassurance that its goals and outcomes are credible.
20. To ensure that the Clinical Education function and Quality Improvement projects develop and continually review key performance indicators in relation to its own delivery and its goals and outcomes, and that these are regularly reviewed and shared centrally.
Stakeholder management
21. To improve and sustain relationships with key stakeholders.
22. To communicate effectively with others, to achieve the optimum outcomes for patients and stakeholders.
23. To lead the development of clinical workforce training and development strategies to ensure that all staff have the requisite skills, training and experience to deliver outstanding personalised care.
Other Requirements:
General
24. To develop a clear understanding of all relevant statutory, regulatory and legal requirements that the hospitals operate within.
25. To prepare and present when required, papers and reports for Group wide meetings and committees.
26. To participate in National Committee meetings and conferences to promote Clinical Education and Quality Improvement initiatives and report on progress with projects.
27. To maintain a personal development portfolio, evaluating the currency and sufficiency of own knowledge and practice, generate and use appropriate learning opportunities, apply this to future practice development.
28. To develop a culture of performance, ownership and accountability throughout the organisation to ensure all colleagues have high levels of engagement and perform to the standards required.
29. To contribute to the development of a learning culture within Spire Healthcare. Identify when local developments and thinking may benefit the practice of others and publicise local developments in wider forums.
30. To alert the National Clinical Directors and the Deputy and Group Clinical Director to resource issues which affect learning, development and performance.
Risk and Integrated Quality Governance
31. To support the monitoring of compliance with internal and external governance and best practice requirements relating to Clinical Education & Quality Improvement
32. To support conflict resolution from patients, colleagues, suppliers, other internal and external service providers and partner organisations in the service(s).
33. To maintain and develop an environment and culture that improves health, safety and security.
Develop Strategies and Policies for Service Improvement
34. To evaluate the information available on services and identify issues that the organisation needs to address.
35. To discuss and debate with relevant people the effectiveness, efficiency and appropriateness of services that are being provided with particular attention to quality improvement
36. To agree with others specifications for quality improvement programmes within a given time scale, resource availability, benchmarks, and peoples’ roles and responsibilities.
37. To lead the development of effective information and support for service improvement, working with others to identify the effectiveness of the service against agreed criteria.
38. To contribute to the formulation of organisational policies and procedures.
39. To work with others to evaluate strategies and policies following their implementation, making the necessary changes as a result of feedback and contextual development.
Improve Quality
40. To act as a role model in quality improvement offering advice and support to others.
41. To maintain continual professional development in quality improvement, make recommendations on how quality in own area of work can be improved.
42. To alert others to new developments and the implications of this to their practice.
43. To enable others to understand their contribution to quality against expected standards and evidence while assessing and manage risks to quality and offering ideas and suggestions for improvement.
44. To enable and energise others to take an active role in auditing, meeting within formal and informal networks allowing pertinent issues to be addressed and resolved.
45. To continuously monitor activities against quality standards, anticipate factors that may reduce quality and take effective action to address them.
46. To review changes in practice and the extent to which quality has been improved.
Enable People to Exercise their Rights and Promote their Equality and Diversity
47. To interpret the rights and responsibilities of people in ways that are consistent with legislation and policies.
48. To actively promote equality, diversity, rights and responsibilities and ensure all participants in QI programmes are treated fairly and proportionately.
49. To monitor the effectiveness of equality, diversity and rights in the framework of the QI programmes and procedures, regularly review how they are being implemented and provide support to improve effectiveness.
Lead Others in the Development of Knowledge, Ideas and Work Practice
50. To identify clearly the wider benefits that develop knowledge, ideas and work practices.
51. To establish with others goals and methods for developing knowledge, ideas and work practices, and inspire others with values and vision for the future.
52. To challenge those whose views and actions are not consistent with developing knowledge and practice and a learning culture within the team.
53. To link the development of knowledge, ideas and work practices to the role, functions, interests and concerns of others.
54. To support and encourage others to understand their contribution, offer suggestions and ideas, and take an active part in developing knowledge and practice.
55. To enable people to communicate their views about improvements and listen to what they are saying.
56. To identify the reason for rejecting ideas and recommendations and offer suitable alternatives.
57. To overcome barriers to improvement including those within senior and influential positions.
58. To maintain and sustain the vision and objectives of improvements until they are firmly embedded into culture, values and activities.
59. To support and encourage people to understand their contribution towards challenging tradition and successfully managing change for the enhancement of working practices.
60. To accept joint responsibility for escalating arising problems and tensions and use these to inform future practice.
61. To recognise, communicate and reward achievements.
Candidate Requirements:
Qualifications and Training
Essential
62. Extensive experience within healthcare
63. Qualifications in Clinical Education and Quality Improvement to at least Practitioner Level
64. Significant Experience of teaching and coaching teams / individuals to support the best outcomes
65. Evidence of advanced analytical and problem-solving skills, specifically including measurement of improvement.
Desirable
66. Master’s degree and/or demonstrable equivalent experience.
67. Registered Healthcare Professional (NMC, HPC)
68. Quality Improvement training to coach level or above.
69. Post graduate award in Clinical Practice Education
Style and Approach
Essential
70. Passion for Customers
71. Planning and Organisation
72. Problem Solving and Continuous Improvement
73. Communication and Influencing
74. Working Collaboratively
75. Concern for Standards
76. Business Focus
77. Attention to detail
78. Adaptability
79. Demonstrate your scope of practice underpins the six fundamental values of the 6 C’s (Care, Compassion, Competence, Communication, Courage and Commitment) and the care they deliver to the patient at the point of contact treats them with respect and dignity.
80. Demonstrate the Spire Values: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together.
81. Deliver on the Spire Purpose “Making a difference to our people’s lives through outstanding personalised care”
Judgement Skills
82. Involves a range of complex facts, analysis, interpretation and comparison of a range of options.
Key Stakeholders
Central Clinical and Integrated Quality Governance teams, Learning and Development Team, Operational colleagues, Hospital SMT, hospital QI leads.
External stakeholders include training providers, Higher Education Institutes and IHPN