Job Description
A highly successful national automotive retailer who have a requirement for a Contact Centre Service Advisor to join their busy used car operation in Hinckley. Monday - Friday role.
Requirements
The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.
The role -
* Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
* Responding to customer enquires
* Taking inbound calls & making outbound calls
* Dealing with any customer complaints
* Interpreting customer concerns and comments
* Liaising with customers and keeping them updated
* Advising customers on how to resolve issues with their vehicles
* Ensure customer expectations and requirements are identified, and successfully managed
The Person –
* The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer’s experience.
* Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
* People focused with the confidence and personality to develop long term customer relationships.
* Possess excellent communication skills with the ability to explain complex information accurately and concisely.
* Customer focused – able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
* Able to work with defined processes and guidelines and have good core administration skills.
* Able to undertake new tasks and use initiative to support aftersales team.
* Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
* A good technical awareness or understanding of vehicles and components is desirable.
Benefits
They are offering a salary circa £24,000.
If you want to progress your career with a dynamic and forward thinking motor group, do not miss this opportunity.
Veritas Careers will treat every application in strictest confidence and will only put you forward to an employer after gaining your explicit permission.
For a confidential, and honest chat with one of our motor-trade experienced recruitment specialists who understand your needs get in touch today.
Honesty, Integrity. Quality - Veritas Careers.
Requirements
Ideally, you will have experience of working a main dealership front desk and have a "customer first" mindset. If you are a confident, organised and well presented individual and have the ability to quickly engage with customers, you will be successful in this role.