Customer Care Coordinator
A regional house builder have a requirement for an experienced Customer Care Coordinator to join their North West regional office.
The company specilaise in delivering high-quality homes across the Northern, Southern and Midlands region fostering strong partnerships. They deliver sustainable practices, community involvement creating homes and adding value to the wider community.
Customer Care Coordinator role
This is a unique opportunity for an experienced Customer Care Coordinator to join a growing business to help set up a customer care division for the North West region. You will be involved with implementing systems and procedures (as set out by the Head office) whilst imputing your own ideas to streamline the customer care journey.
The company have a strong focus on customer care ensuring high standards before handover along with dedicated support post-completion. The customer care team provides ongoing support to residents managing any defects efficiently and upholding our commitment to quality, ensuring our homes continue to meet expectations long after handover.
Working closely with the Construction Director you will provide excellent customer support to homeowners and tenants regarding any queries or concerns related to their new build property. This will involve managing day to day incoming defects through their in house system, handling complaints and escalating issues to the management team as needed while maintaining timely communication with customers.
Your role will involve registering properties with utility providers and putting welcome/handover packs with certificates and warranty details for appliances.
Skills and experience required:
Previous experience working for a house building or housing contractor
Customer Experience skills, understanding of customer needs and expectations
Excellent communication and interpersonal skills
Ability to work well under pressure and multi-task effectively
Attention to detail and strong organisational skills
What's on offer?
In return for your skills, my client offer a competitive salary ranging from £28-30k (dependant on experience) plus additional company benefits including annual leave + bank holidays, pension schemes, healthcare and the opportunity for career progression as the company grows.
If you are interested in the Customer Care Coordinator role and would like to apply, please contact Deena at Fawkes & Reece or apply via the link below.
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