Overview
Workplace Concierge role at Mitie Cleaning & Hygiene Services. This position is based at Crawley, supporting Thales on site. 40 hours per week. Hourly rate: £12.21 (NMW).
Responsibilities
* Act as the first point of contact for Thales at Crawley, ensuring a professional, efficient and customer-focused environment.
* Support all areas of Front of House as required, including Reception, Meeting Room & Floor Management, Administration, hosting visitors, escorting duties and hospitality/refreshment requests.
* Liaise with the Mitie FM and Thales Key Stakeholders daily to communicate visit requirements and issue pre-meeting information.
* Ensure meeting room setup, presentation equipment and content are available for meetings; coordinate with Mitie FM and Thales IT teams as needed.
* Organise, prepare and communicate details for key meetings and special events to Mitie FM and Key Stakeholders.
* Engage with the team to identify specific meeting requirements including refreshments; liaise with local Thales catering as required.
* Ensure sign-in/out processes are followed and correct visitor passes are issued and returned.
* Deliver a 5-star customer experience for all visitors; provide exceptional service, guidance and assistance to ensure a great on-site visit.
* Capture and act on feedback from visits as appropriate.
* Support the TCW Site & Logistics Manager with site-related facilities management issues and feed into the FM team.
* Build professional relationships with key stakeholders to understand and anticipate their needs; be recognised as the first line “go to” person.
* Attend training and engage in ongoing development as appropriate.
* Handle guest complaints with swift solutions or escalation as needed.
* Maintain impeccable appearance and act as the on-site customer experience contact.
* Acquire knowledge of on-site services to advise customers in line with their needs.
* Review and update standard operating procedures; ensure meeting, conferencing and event spaces are kept to defined standards with daily checks.
* Collaborate with Mitie FM, engineering and cleaning teams to identify issues or faults and raise via the Mitie Helpdesk.
* Work with the catering team to ensure hospitality orders are quoted, approved, delivered on time and collected efficiently.
* Notify Crawley Site Lead and Mitie FM of accidents, incidents, hazards and near-misses; provide operational support to internal events. Review procedures and propose improvements to support contract innovation.
* Ensure compliance with any COVID-19 processes and manage risks, ensuring a safe working environment.
Benefits and Company Information
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle, including access to a virtual GP, Salary Finance options, Choices benefits platform, MiDeals discounts, cycle-to-work scheme, life cover, and share plans. Mitie recognises employee contributions through Mitie Stars with monthly cash prizes and a yearly top prize of £10,000. We offer diverse training and development opportunities and are committed to inclusive recruitment.
Since 1987, Mitie has 76,000 employees globally, and we are the UK’s leading facilities management and professional services company. Our clients range from major banks and government sites to hospitals and schools.
How to Apply
Join our Mitie Team. Together our diversity makes us stronger.
Note: If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please email us with your request.
#J-18808-Ljbffr