Accounts Supervisor(Education)
Cobham
Hybrid role: work from home once a week
Hours: 8.30am - 4.30pm
Role purpose:
* Supervising twoschool fees assistants.
* Providing valuable support to the Accounts Payable and School Fees Manager
* Supervise the day-to-day administration of student accounts, ensuring excellent customer service and smooth and timely issuing of invoices and receipt of school fees
* Oversee daily banking
PRINCIPAL ACCOUNTABILITIES
• Supervise a team of two School Fees Assistants, completing their annual performance review
• Escalation point for internal and external parent queries to enable effective credit control, including contact via phone and email to chase outstanding debt in a helpful, supportive and proactive manner
• Supervise and process Accounts Receivable transactions in a timely manner to ensure ledgers are accurate and up to date
• Manage the student leavers and refund process in a timely manner
• Manage the relationships with corporate payers
• Support the Accounts Payable and School Fees Manager with biannual billing process
• Oversee the manual invoice process which takes place outside of the billing process
• Collect and reconcile credit card payments and record these and other payments on the database
• Supervise daily banking and associated multi-currency journals
• Monitoring and management of School Fee Plan relationship and payment schedule.
• Completion of in month checks and month end reconciliations
• Ensure that best practice is being followed and that Terms and Conditions are adhered to by the department
• Supervision of the Accounts Receivable inbox
• Build strong relationships with other departments within ACS.
• Undertake ad hoc duties and reporting as required
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
• Excellent customer service and cultural awareness skills
• High accuracy and attention to detail
• Able to deal sensitively with difficult situations and with discretion
• Able to liaise and interact with Finance colleagues, non-Finance colleagues and external stakeholders in a professional and collaborative manner
• Good IT skills with knowledge of Microsoft office packages, including Microsoft Excel
• Prior experience of CRM systems preferred
• Good planning and organisational skills to deal appropriately with internal and external stakeholders and meet deadlines
• GCSE English and Mathematics
• Experience working within a Finance team
• Accounts receivable/credit control supervision experience essential
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