Service Manager | Rochdale, Greater Manchester | Full Time | £60,000 per annum plus performance-related bonus
Before applying for this role, please read the following information about this opportunity found below.
Ready to lead a team that delivers world-class service?
A world-class ISO9001, market leader in the manufacture of automatic combustion equipment, is seeking a Service Manager to lead and develop its established Service Department. With a team of 15 field-based Service Engineers across the UK, plus additional office-based administrative staff, the department supports a broad range of blue-chip customers nationally and internationally.
What's in it for you?
* Lead and develop a nationwide team of Service Engineers and Administrators
* Performance-related bonus
* 25 days holiday plus bank holidays
* Company car
* Pension contribution of 4%, rising to 6% after one year
* Opportunity to shape and grow the Service Department
* Be part of a team that supports high-profile, blue-chip customers across the UK and overseas
Are you the right person for the job?
* Proven experience in a Service Manager or similar leadership role within an engineering environment
* Strong engineering background (burners and boilers advantageous but not essential)
* Demonstrable experience managing field-based engineering teams
* Full UK driving licence
* Excellent interpersonal and communication skills, confident in dealing with customers
* Strong organisational and planning skills with the ability to manage competing priorities
* Commercial awareness and experience supporting contract-based customers
* Experience improving processes, systems, and departmental performance
* Ability to analyse performance data and drive improvements
* Leadership skills to motivate, develop, and retain staff
* Proficient in Microsoft Office applications
* Flexible and adaptable approach
What will your role look like? xsngvjr
* Lead, manage, and develop the Service Department
* Maintain strong relationships with customers, ensuring satisfaction and repeat business
* Ensure contractual Service Level Agreements (SLAs) are achieved and reported
* Oversee planning, allocation, and coordination of service activities across the UK and overseas
* Support and guide engineers and compile technical quotations for contract customers
* Drive continuous improvement and implement organisational/process enhancements
* Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback
* Ensure accurate and timely completion of service documentation
* Manage departmental resources, workforce planning, and skills development
* Play a key role in growing service contracts and the department
* Ensure compliance with Health & Safety, Quality, and Environmental standards
* Chair departmental meetings and maintain clear communication between field and office teams
* Identify risks, issues, and opportunities, implementing mitigation strategies
* Manage escalations and resolve complex customer issues efficiently
Ready to take the next step?
Apply now by submitting your CV and a brief cover letter telling us why you're the perfect fit for this Service Manager role – our client is excited to hear from you!
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