Solution Architect (ServiceNow)
Duration: 3 - 4 months (Initial)
Location: Manchester (Hybrid - 2 to 3 days a week on site)
IR35 Determination: To be confirmed (pending assessment)
Overview
Our client is seeking an experienced Solution Architect (ServiceNow) to provide additional architectural capability for a Global Service Delivery (GSD) initiative.
The role will focus on assessing and defining the target architecture for key use cases within a Shared Service Centre environment. This is a delivery-focused contract role requiring strong architectural leadership and the ability to engage effectively with business stakeholders.
Responsibilities
* Assess current-state systems and define target-state architecture for Shared Service Centre use cases
* Lead solution design activities aligned to the Global Service Delivery programme
* Translate business requirements into clear, scalable technical designs
* Produce architecture documentation, design artefacts, and recommendations
* Facilitate design thinking and solution workshops with business and technical stakeholders
* Provide architectural oversight across workflow, asset, and HR platforms
* Ensure solutions align with enterprise standards and best practices
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