Overview
Customer Service Delivery Driver - Flexible Zero Hour Contract - Days and Nights - Leeds, LS197WP
Role: Customer Service Delivery Driver with responsibility for safely and professionally transferring customers between the car park and airport terminal, managing reception and the customer check-in process, and performing related duties.
Pay: £12.21 per hour
This is a flexible contract with a 4 on 4 off shift pattern working days and nights.
Responsibilities
* Greeting customers, checking in customers, and completing all valet documentation at the valet front desk reception area and in the arrivals area of the car park
* Utilising Pre-book IT systems
* Dealing with customer complaints and enquiries
* Monitoring all entries and exits and being proactive with shift planning using the P2T Booking system and associated reports
* Maintaining a standard of deportment and behaviour representing the company well
* Reporting to the line manager any element of car park service that may compromise the level of service
* Assisting customers with loading of luggage onto the fleet vehicle
* Ensuring the fleet vehicle is cleaned and presentable for service
* Ensuring vehicle checks are completed and fleet documentation is completed
* Transporting passengers between the car park and airport terminal
* Reporting of all vehicle defects
* Photographing arriving vehicles
* Moving customers’ cars from arrivals to secure parking area and returning when required
* Patrolling the car parks on foot looking for unattended bags, suspicious vehicles or persons and reporting findings
* Litter picking, bin changing, and cleaning of customer and staff areas
* Answering incoming telephone calls and dealing with customer queries
* Completing report sheets or other logs as instructed
What you'll bring
* Full UK Driving licence
* Previous customer service experience
* Excellent team player
* Customer-focused
* Excellent communication skills
What we’ll offer
* £12.21 per hour
* Flexible working hours
* Training and development
Requirements and notices
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared, with opportunities to fulfil potential while aiming for excellence in work.
Additional information
Seniority level: Entry level
Employment type: Contract
Job function: Management and Manufacturing
Industries: Technology, Information and Internet
Leeds, England, United Kingdom
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