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Client:
Phoenix Resourcing Services
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Job Category:
Other
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Yes
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Job Reference:
f7dd54afd42d
Job Views:
4
Posted:
29.05.2025
Expiry Date:
13.07.2025
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Job Description:
Job reference: 000000000088443
Date posted: 17/05/2024
Location: Eastleigh
Salary: £25,200 per annum
Working hours: 7am to 4pm or 8am to 5pm
Benefits: 25 Days Holiday + BH, Flex Benefits
About client:
Our client is a well-known facilities management company that combines engineering heritage and innovation to revolutionize facilities management. They prioritize people and collaborate closely with customers to understand their needs, from big picture to daily operations. Their purpose is to “create a better world at work,” using data-driven insights through their platform “One Data World” to optimize services, manage assets, and minimize environmental impact, all while ensuring safety and compliance. They empower customers to shape a better future, guiding towards net zero and redeveloping facilities for efficiency, creating better workplaces while alleviating the burden of facility operations.
Job Purpose:
Assist and manage all aspects of the Helpdesk systems required by company contracts, including PPM, Reactive Works, and Project Works, ensuring clear communication and high operational performance.
Principal Accountabilities:
* Handle service requests via telephone and email professionally and promptly.
* Monitor and record response of technicians, ensuring customer satisfaction.
* Administer Planned Maintenance system, issuing and tracking dockets.
* Follow up on maintenance works to ensure completion.
* Manage subcontractors and suppliers, issuing purchase orders and site documentation.
* Operate out-of-hours telephone service, relaying messages promptly.
* Welcome visitors and ensure proper hosting and site safety.
* Oversee operational output and help desk performance.
* Compile and distribute data on utilities, maintenance, and operational costs.
* Perform additional tasks as requested by clients or management.
* Uphold and promote the company's good name.
Candidate Profile:
Person Specification
* Proven experience in a similar role.
* Experience with Concept, Care manager, Planet is desirable.
* Experience with SLA and KPI monitoring.
* Good IT skills including MS Word, Excel, PowerPoint, and Project.
* Strong interpersonal and customer relationship skills.
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