Rota Management
* Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
* Deploy new Care Professionals to clients within two weeks of hire.
* Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
* Ensure rota changes are communicated by Thursday of the prior week.
* Manage guaranteed hours contracts to prevent unnecessary top‑up payments.
* Oversee annual leave requests to maintain service continuity.
Recruitment & Engagement
* Maintain close contact with Care Professionals through calls and regular meetings.
* Schedule refresher training to meet CQC and contractual requirements.
* Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
Reporting
* Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
* Monitor ECM to track visit timings and durations, addressing any issues.
* Accurately code cancelled hours and maintain digital records for invoicing compliance.
* Report Care Professional absences for absence management.
* Provide thorough handovers for the Out of Hours team.
* Ensure shift reconciliation for accurate payroll processing.
What We Offer
* Career Growth: Leadership opportunities with a trusted sector leader.
* Support: Access to top experts and innovative systems.
* Recognition: "Extraordinary Care Awards"—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies.
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