South Tyneside and Sunderland NHS Foundation Trust
Receptionist
The closing date is 06 July 2025
We are looking for an enthusiastic Receptionist to cover a period of maternity leave, to provide an effective and efficient reception service within Trust Headquarters at Sunderland Royal Hospital. This role is fixed term until 28th February 2026 and the postholder will be required to work on a Thursday and Friday, 8:30am - 5:00pm.
As part of the Reception Team, you will play an important role in delivering a high quality and professional service as part of the Human Resources and Organisational Development Directorate. You will be responsible for meeting and directing visitors in a friendly and efficient manner for the Human Resources Team and other departments based within Trust Headquarters, as well as delivering administrative support and assistance to the Recruitment Services Team by undertaking pre-employment checks and issuing ID badges.
Recruitment Services are a dynamic and diverse team who are committed to providing an excellent recruitment service.
You will have the ability to communicate information to a range of people on a range of matters - face-to-face, by telephone and in writing/e-mail and demonstrable customer service skills, and have previous reception experience.
You must have basic IT skills / standard keyboard skills / working knowledge of Microsoft Office and GCSE level pass at Grade C or above in English and Mathematics (or equivalent) or NVQ Level 2 in Administration (or equivalent).
Main duties of the job
The Human Resourcesand Organisational Development Directorate delivers a wide range of HRtransactional services to South Tyneside and Sunderland NHS Foundation Trust,plus two Subsidiary Companies, and our Recruitment Services Team is at thecentre of ensuring the very best staff are recruited to deliver high qualitycare to our patients / service users.
Main duties of therole will include:
* Carryout reception duties, communicating with a wide range of people - visitors,staff, patients and the public and provide them with information in aprofessional and helpful manner.
* Receive and distribute post for the HR Department and other corporatefunctions within Trust Headquarters.
* Assistmore senior Recruitment Services Team members with sorting, processing andinputting data into NHS Jobs/ESR system/other databases/IT systems with speedand accuracy and within specified deadlines.
* Set up and issue ID badges (new and replacement)
* Supportthe pre-employment check process, using Trust ID and other systems such as HomeOffice on-line right to work checking service and DBS Update.
* Maintainemployee personal files/filing system in line with standard business process.
* Bookmeeting rooms as requested.
* Follow-upon any candidates failing to attend HR appointments linked to employment checks.
Please refer to the attached job description for full outlineof the role duties.
Interviews are scheduled to take place on Friday 18th July 2025.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job responsibilities
* Carryout reception duties, communicating with a wide range of people - visitors,staff, patients and the public and provide them with information in aprofessional and helpful manner.
* Receive and distributepost for the HR Department and other corporate functions within Trust Headquarters.
* Incidental contact withpatients
* Assistmore senior Recruitment Services Team members with sorting, processing andinputting data into NHS Jobs/ESR system/other databases/IT systems with speedand accuracy and within specified deadlines.
* Set up and issue ID badges(new and replacement)
* Supportthe pre-employment check process, using Trust ID and other systems such as HomeOffice on-line right to work checking service and DBS Update, raising issues toAssistant Recruitment Services Manager or appropriate Divisional HR Manager.
* Maintain employee personalfiles/filing system in line with standard business process.
* Monitor, maintain and request order of department stationeryand ID badge supplies.
* Deal with information in a confidential and timelymanner as necessary.
* Prioritise own workload to meet department and/orpayroll deadlines.
* UndertakeESR data cleansing activities as directed by the Assistant Recruitment ServicesManager.
* Carry out routine office duties such as filing,photocopying and shredding as necessary.
* Follow departmental Standard Operating Procedures inown role.
* Dealwith queries relating to Trust recruitment seeking advice and guidance fromAssistant Recruitment Services Manager as necessary
* Organise start dates for successful candidates when requested
* Follow-up on anycandidates failing to attend HR appointments linked to employment checks
* CompleteRight to Work checklist including checking documentation, and advisingAssistant Recruitment Services Manager of any issues/flagging where anindividual may not have right to work in the UK
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.
Person Specification
Qualifications
* Basic Numeracy & Literacy Skills to Level 1 or equivalent
* Basic IT Skills
* GCSE level pass at C grade or above in English and Mathematics (or equivalent) or NVQ Level 2 in Administration (or equivalent).
Experience
Physical Skills
* Requirement for speed and accuracy, keyboard skills
Skills and Knowledge
* Ability to communicate information to a range of people on a range of matters face to face, by telephone and in writing/email.
* Demonstrable customer service skills.
* Ability to operate office equipment.
* Ability to identify errors/data discrepancies.
* Ability to prioritise work to meet deadlines
* Working knowledge of Microsoft Office Suite.
Employer name
South Tyneside and Sunderland NHS Foundation Trust
£24,169 a year£24,465 pay award pending (pro rata for part-time)
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