Company description
Location: Tunbridge Wells (Hybrid)
Employment Type: Full Time, Permanent
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as Claims Governance Manager, you’ll play a key part to our success and join us on this exciting motoring journey.
This is the job
Elevate your career as our Claims Governance Manager! In this vital role, you'll lead the oversight of our claims governance, ensuring compliance and guiding teams in motor and household claims. Your strategic vision will drive excellence in risk management, quality assurance, and reporting. Join us and make a defining impact.
What will I be doing?
* Craft and execute an innovative audit program that encompasses the end to end Claim handling process, including First Notice of Loss (FNOL), Claims, Complaints, Supply Chain, Major & Complex Loss, Fraud, Liability, and Recovery.
* Develop and refine the claims governance framework, ensuring it aligns with our company's strategic vision and values, and resonates with our commitment to quality and excellence.
* Evaluate and enhance the effectiveness of our claims governance framework, policies, and procedures, and proactively recommend improvements to stay ahead.
* Champion compliance across the claims operation, ensuring adherence to relevant laws, regulations, and standards.
* Uphold the FCA Consumer Duty Regulation, identifying and addressing any training needs to ensure our claims operation is not just compliant, but exemplary.
* Provide expert guidance and support to the claims teams, empowering them to excel in governance-related matters such as risk management, quality assurance, audit, and reporting.
* Deliver insightful reports and updates on claims governance performance to senior management and the board, driving informed decision-making.
What do I need?
Capability, Knowledge and Experience:
* Demonstrated expertise in claims management, governance, compliance, or risk management within the insurance industry.
* Comprehensive knowledge of insurance claims processes, products, and strict adherence to FCA regulations.
* Outstanding communication skills, both verbal and written, with the ability to engage stakeholders effectively.
* Strategic analytical skills to present information from various sources into actionable insights and reports.
* Specialised experience in a motor claims environment.
* Track record of success in developing and implementing Quality Assurance audit programs across claims handling.
* Proven ability to manage and influence stakeholders at all levels.
* Guidance and support expertise for claims teams on governance-related issues.
* Regular reporting experience to senior management, with a clear and persuasive presentations.
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.