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Working pattern:
Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.
Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing great service on the tills and the shop floor, re-stocking shelves, and cleaning up spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing, with policies to help you through life events like bereavement, pregnancy loss, fertility treatment, and menopause.
What you'll do
* Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and championing Co-op products and Membership.
* Support your store colleagues to solve problems for customers and members, making everyone's day better.
* Ensure the store is safe and legal by keeping shelves stocked, checking prices, dates, and temperatures.
* Assist in introducing new products and services, sharing experiences with colleagues to foster team learning.
* Support your local community by participating in activities and events.
This job would suit people who have
* A genuine care for the needs of customers and members.
* Great people skills and the ability to build positive relationships.
* A positive approach to change and problem-solving.
* The flexibility to work a range of shifts.
Why Co-op?
* 30% discount on all Co-op products in-store and 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a percentage of your pay as you earn it.
* 31 days of holiday, including bank holidays (pro-rata for part-time).
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Full, paid training and support for your development and career growth.
* Rota schedules shared three weeks in advance, accessible via your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.
If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, and will offer interviews to disabled candidates meeting minimum criteria. We will ask if you'd like to be considered under this scheme and if you need any adjustments to participate in the process.
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