Key Responsibilities
Operational Supervision
* Provide day-to-day supervision of operatives working on residential properties and voids.
* Ensure all works are carried out efficiently, productively, and in accordance with job instructions and health and safety regulations.
* Monitor progress and quality of work, ensuring timely completion and compliance with standards.
Stakeholder Engagement
* Liaise with residents and clients to address queries, complaints and service issues.
* Attend pre-inspections and provide detailed reports within agreed timeframes (48 hours for standard orders, 24 hours for complaints/emergencies).
Subcontractor and Supplier Coordination
* Ensure subcontractor works are completed as per issued work sheets and meet contract KPIs.
* Monitor supplier performance and escalate issues as needed.
Workforce Planning
* Organise and coordinate operatives, assisting with appointment scheduling in collaboration with the call centre.
* Deliver toolbox talks and ensure all operatives are briefed on method statements and risk assessments.
Reporting and Meetings
* Complete all required documentation accurately and promptly.
* Attend regular meetings with line managers to review progress, performance and operational issues.
Requirements
* Proven experience in supervising maintenance works within the social housing sector (planned, reactive and voids).
* Strong knowledge of repairs and maintenance operations and health and safety compliance.
* Previous supervisory experience on a maintenance site.
* Excellent communication and organisational skills.
* Ability to manage teams and subcontractors effectively.
* Full clean UK driving licence.
#J-18808-Ljbffr