Salary
£26,403 - £27,694 per annum (plus up to £3,900 per year pro rata, in contractual overtime and enhancements).
Working Hours
Full‑time positions cover 40 hours per week (37 hours plus 3 contractual overtime). Shifts operate on a rota between 6am and 10pm, including weekends, from a central Bath location. Additional overtime and shift allowances apply.
What You’ll Do
* Patrol streets and car parks to enforce parking regulations.
* Issue Penalty Charge Notices to vehicles parked in contravention.
* Educate and advise the public on safe parking options and restrictions.
* Report suspected abandoned vehicles, damaged signs or street infrastructure.
* Answer resident, visitor and business queries in a professional and friendly manner.
* Collaborate with colleagues across Parking Services and Enforcement & Operations to maintain safe, accessible streets.
What We’re Looking For
* Excellent customer service skills and the ability to engage confidently and respectfully with the public, including in challenging situations.
* Enjoyment of working outdoors in all weather conditions, patrolling independently and as part of a team.
* Ability to remain calm, polite and professional, even when dealing with difficult or confrontational situations.
* Strong observational skills and attention to detail when recording information or identifying contraventions.
* Competence with digital tools and handheld devices to maintain accurate electronic records.
* Knowledge or willingness to learn key regulations such as the Traffic Management Act 2004, local Traffic Regulation Orders and relevant enforcement procedures.
* Physical fitness and capacity to walk up to 10 miles per day carrying up to 8 lb/4 kg of equipment, and preparation to work in all weather conditions.
* Full UK driving licence.
What You’ll Bring To The Team
* Commitment to public service.
* Understanding of fairness and consistency.
* Clear and respectful communication.Energy and willingness to work outdoors.
* Positive, reassuring presence in the community.
Why This Role Matters
* Ensures traffic flows safely and efficiently.
* Improves air quality by reducing congestion.
* Provides reliable and consistent parking management for residents, businesses and visitors.
* Maintains attractive, usable public spaces across Bath & North East Somerset.
Additional Information
We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds. We are a Disability Confident Employer. This role is subject to a Basic DBS Check.
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