Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Senior Reservations Agent. This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations.
Some of our fabulous benefits you will enjoy as a Senior Reservations Agent are:
Annual earnings up to £34,000.00 (£31,000.00 base salary + non-contractual tronc)
Pension scheme with company contributions
50% discount in all our restaurants and Spas across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Complimentary laundry
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Senior Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Senior Reservations Agent, your main duties and expectations for the role will include:
Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual properties standards (i.e LQA and IHG).
Be proficient in usage of Opera Cloud, Spa / F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite etc.), ensuring the accuracy of data and efficiency of system usage.
Be fully conversant with budgets and forecasts for each of cluster properties, including Spa and F&B targets.
Keep track of Hotels performance against the budget / forecast and follow agreed sale strategies in relation to those targets.
Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.
You will be required to work 40 hours per week, on a shift rota.
We are
Best Employer for 2021 at Springboards Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified
2 rosettes
Hoteliers Charter Approved
Preferred Hotels & Resorts member
Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this Senior Reservations Agent role is for you, come and pour some happiness into yours by joining our award-winning family today!
All applicants must be legally eligible to work in the UK
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