1. Great opportunity to progress your career in an innovative organisation
2. Previous customer service/client facing experience required
About Our Client
This is an exciting opportunity to join a well-established organisation as a Customer Service Representative. The company prides itself on its customer-first approach and strives to create meaningful solutions for its diverse client base.
Job Description
Key responsibilities of the Customer Service Representative include:
3. Respond to customer inquiries via phone, email, and other communication channels in a timely manner.
4. Provide accurate information regarding products and services to resolve customer issues efficiently.
5. Maintain detailed and organised records of customer interactions within the internal system.
6. Collaborate with internal departments to address and resolve customer concerns.
7. Identify opportunities to improve customer satisfaction and recommend solutions to management.
8. Support the team in meeting agreements and performance targets.
9. Assist in onboarding new customers by providing guidance and answering initial queries.
10. Contribute to a positive and professional customer service environment.
The Successful Applicant
The successful Customer Service Representative will have:
11. Previous experience in a customer service or client-facing role.
12. Strong communication skills, both written and verbal, with a customer-focused mindset.
13. Problem-solving abilities and a proactive approach to managing customer concerns.
14. Competency in using customer relationship management (CRM) systems and Microsoft Office Suite.
15. An ability to work effectively as part of a team and independently when required.
16. A commitment to maintaining professionalism and confidentiality in all interactions.
What's on Offer
Benefits include:
17. A competitive salary
18. A supportive work environment where innovation is valued
19. Opportunities for personal and professional growth
20. A comprehensive benefits package
21. Access to many company perks
22. Generous annual leave package